Terms & Conditions

1) Shipping

We aim to dispatch all orders within 24 hours (excluding weekends and holidays). However, during busy times it may take a little longer.

French and German orders over 20 euros are sent free of charge using Royal Mail 48 service (some chain guards are sent by Hermes) and most items arrive within 2 - 3 days of dispatch. 1st class and guaranteed next day shipping options are available at checkout for an additional charge. Please note: Replacements/refunds for lost items will only be given after 10 working days from the delivery due date.

International orders are processed with DHL/UPS/DPD/Mondial Relay/Colissimo. Delivery is usually within 5 - 7 working days after dispatch. Please note: Replacements/refunds for lost international items will only be given after 21 business days from the delivery due date.

Customers will automatically receive an email with tracking information once their order has shipped.

Please allow enough time for your order to arrive. We rely entirely on couriers and the postal service for the delivery of our items and there can be delays outside of our control.

If you are not there when the courier calls he will leave a message with instructions on how the delivery can be re-arranged. Please respond promptly to prevent the package from being returned to us.

To protect us from fraudulent undelivered item claims, all packages are shipped with shipping confirmations. We do not issue refunds for packages that show as delivered on the courier's tracking page.

If international orders are returned to us because the item was not collected, shipping costs will be deducted from any refund

2) Value Added Tax (VAT)

All prices shown are inclusive of Value Added Tax (VAT) unless otherwise stated.

Overseas customers please note that the recipient is fully responsible for any additional local import duties/fees/taxes that may be charged. If a shipment is returned due to a refusal to pay these charges, GS Moto's cost (shipping and taxes) will be deducted from any refund. Please contact your local customs office for information on any fees that may apply.

3) Returns and Refunds

Our goal is that you are 100% satisfied with your purchase. If your item is faulty, please contact us to arrange a full refund. If you want to return your item because you've changed your mind, that's no problem. Simply return it to us within 30 days, unused and in the original packaging, and we will give you a full refund. In such cases, we ask the buyer to bear the cost of returning the goods. If you have paid extra for 1st class delivery, the additional postage costs will not be refunded.

Overseas Customers: If you are returning an item because you have changed your mind or ordered the item in error, our shipping cost and any import taxes we have paid will be deducted from your refund.

Please let us know via the contact form that you are returning your item and state the reason for the return.

The order can be canceled at any time before shipment by notifying us through the contact page. A full refund will be given.

Orders canceled after dispatch may be returned within 30 days of receipt for a full refund excluding postage/shipping costs.

4) Warranty

Please inspect your item(s) carefully when they arrive and notify us of any problems as soon as possible.

Our products are guaranteed for three months against manufacturing and material defects from the date of purchase. If you need to make a warranty claim, please contact us at info@gsmoto.net and we will be happy to help.

We recommend professional installation of all carbon fiber and titanium products. If you choose to self-assemble, please note that we cannot be held responsible for any loss or damage resulting therefrom.

5) Privacy Policy

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from GS Moto

Personal Information We Collect

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. As you browse the site, we also collect information about the individual web pages or products you view, which websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as "Device Information".

We collect device information using the following technologies:

- “Cookies” are data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.

- "Log files" track actions that take place on the website and collect data including your IP address, browser type, internet service provider, referring/exit pages and date/time stamp.

- "Web beacons", "tags" and "pixels" are electronic files used to record information about how you browse the website.

Additionally, when you shop through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card information), email address, and phone number. We refer to this information as “Order Information”.

How do we use your personal data?

We generally use the Order Information we collect to fulfill all orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

In addition, we use this order information to:

communicate with you;

Screening our orders for potential risk or fraud; and

Providing you with information or advertising relating to our products or services when this is in line with the preferences you have shared with us.

We use the device information we collect to help us scan for potential risks and fraud (in particular your IP address) and more generally to improve and optimize our website (e.g. by creating analytics about it how our customers browse and interact with the website and to measure the success of our marketing and advertising campaigns).

Disclosure of your personal data

We do not store any credit card data and do not pass on customer data to third parties

We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Please note that we do not change our website's data collection and use practices when we see a do-not-track signal from your browser.

your rights

If you are a European resident, you have the right to access personal information that we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact information below.

Additionally, if you are a European resident, we note that we process your information in order to fulfill any contract we may have with you (e.g. if you place an order through the Website) or otherwise in order to fulfill our obligations listed above to pursue legitimate business interests.

data retention

If you place an order through the Site, we will retain your order information for our records unless and until you ask us to delete that information.

changes

We may update this Privacy Policy from time to time, for example, to reflect changes in our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have any questions or would like to make a complaint, please contact us by email at info@gsmoto.net 

6) Terms and Conditions

By continuing to browse and use this website, you agree to the following Terms of Use which together with our Privacy Policy govern GS Moto's relationship with you in relation to this website. If you do not agree with any part of these terms and conditions, please do not use our website.

Use of this website is subject to the following:

The content of pages on this website is for general information and use only and is subject to change without notice.

This website uses cookies to monitor browser settings. These cookies do not contain any information that can identify you. However, information we store about you may be linked to the information stored in and obtained from cookies.

We do not guarantee the accuracy, timeliness, performance, completeness or suitability of the information contained on this website. By using this website, you acknowledge that such information may contain inaccuracies or errors. We expressly disclaim liability for any such inaccuracies or errors.

Your use of any information on this website is entirely at your own risk and we will not be liable for any loss or damage arising from your use of it. It is your own responsibility to ensure that any product or information available through this website meets your specific requirements.

The content of this website is owned by or licensed to us. This content includes, but is not limited to, the layout, design, appearance, text and graphics. Duplication is prohibited.

All trademarks reproduced on this website that are not owned by or licensed to RSR Moto are acknowledged on the website.

Unauthorized use of this website may give rise to claims for damages.

This website may contain links to other websites. These links are provided to enable you to access further information. These links do not imply our endorsement of the linked website(s). We have no control over the content of the linked website(s).

In no event shall we be liable for any loss or damage including, but not limited to, indirect or consequential loss or damage, or any loss or damage of any kind arising out of the use of this website or any products purchased from it.

billing terms

All payments are due when you place your order. If payment is not received or the payment method is declined, the order will not be accepted and no goods will be shipped. The buyer loses title to all items due to non-payment. We accept most major credit cards including Visa, Mastercard and American Express. We also accept PayPal and bank transfer as payment methods.

Orders are subject to availability and price confirmation. We try to ensure that all details, descriptions and prices on this website are correct, however errors may occur. If we discover an error in the price of the goods you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we cannot reach you, we will treat the order as cancelled. If you cancel and have already paid for the goods, you will receive a full refund.